2013 JD Power Customer Satisfaction Survey – Complete Car Model Results

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The full list of car model results for the 2013 JD Power survey has been released, with the Skoda Superb coming out on top, followed closely by the Skoda Yeti and the Jaguar XF.

The result marks a breakthrough for Skoda, which followed the Jaguar XF home last year. The Skoda Superb has moved up three places this year, with the Skoda Yeti entering the survey for the first time.

The survey of 16,000 car owners in the UK covers 116 models aged one to three years. Only models with over 4000 sales and 50 own surveys are eligible for inclusion. In total, those interviewed had driven more than 340 million kilometers in their cars.

Owners rank their vehicles on 66 criteria, which are grouped together to deliver an overall rating. Points are accumulated to provide scores for reliability, performance, service, and operating costs, which are then expressed as a percentage.

The full list of JD Power Survey 2013 results by individual manufacturer is available by clicking here.

2013 JD Power Customer Satisfaction Survey – Individual Car Model Results.

1. Skoda superb 83.0%

2. Skoda Yeti 82.8%

3. Jaguar XF 82.7%

4 = Citroën DS3 82.2%

4 = Lexus RX 82.2%

6 = Honda Jazz 82.0%

6 = Volkswagen Passat CC 82.0%

8. Volvo S60 / V60 81.9%

9 = Lexus IS 81.4%

9 = Mercedes-Benz B-Class 81.4%

9 = Toyota Prius 81.4%

12. Mercedes-Benz C-Class 81.3%

13 = Kia Sportage 81.1%

13 = Mercedes-Benz E-Class 81.1%

15. Saab 9-3 81.0%

16. Ford C-Max / Grand C-Max 80.9%

17 = Skoda Octavia 80.8%

17 = Volvo XC60 80.8%

19. Nissan Qashqai 80.7%

20. Volkswagen Tiguan 80.6%


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